L2 Technical Support
- Deloitte
- 2 - 4 years
- Hyderabad
- 14 days ago
- Email to a friend
- Report this job
Job Description
Hi All,
Greetings for the day!
Its was a pleasure speaking with you regarding the L2 Support available with Aston Carter. As discussed, I would like to process your profile to our client to take the process forward.
Below, you will find a summary of our discussion that would ensure we are on the same page with respect to the opportunity discussed.
Please reply to this email confirming all the details below along with your interest in pursuing this further
- Client: Your resume will be submitted to Deloitte. Please confirm that your profile has not been submitted to this client in the past and that you are providing Aston Carter the right to represent you for this opportunity.
- Employment: You would be an employee of Aston Carter working at Deloitte, this will be an C2H (Contract on Hiring)model for 8-12 months, based on your performance Deloitte will extend or conversion will happen.
About Deloitte:
At Deloitte, we invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills, and as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities including exposure to leaders, sponsors, coaches, and challenging assignments to help accelerate their careers along the way. No two people learn in the same way. Therefore, we provide a range of resources, including live classrooms, team-based learning, and eLearning.
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, cantered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Role & responsibilities
- Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
- Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.
- Install and configure firm-standard images on laptops & desktops.
- Interface with outside customers and vendors as required
- Follow direction of immediate supervisors or managers to implement new technology.
- Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
- Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
- Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship.
- Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.
- Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems).
- Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required. The team TSS team is proud to be part of Deloitte's Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Customer support task at the ITS walk-up to deliver world class customer service. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices.
Qualifications Required:
- B. Tech, BE & Engineering Graduates
- Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
Preferred: (Any one Certification)
- ITIL Certification
- Microsoft MCITP Certification
- A / N+ Certification a plus
- Industry certifications such as Dell or HP a plus
- Basic knowledge of overall network/systems security
Preferred candidate profile
- B. Tech, BE & Engineering Graduates (only)
- Extreme good communication skills
- End to End IT support (L2 support) excellent Technical round
- HAM (Hardware Asset Management)
- Active directory, BSOD, Asset Management, DNS, Networking
- 3- 4 Rounds interview (Screening, Technical round, Managerial Round and HR round)
- 15 Days or Immediate joiners
- Shift Timings :- Flexible
- Mode of work- WFO.
Note:
Before applying to this job go through the Job Description and apply and if you have given interview with Deloitte please do mention.
We encourage applicants with 24 years of experience to apply.
The CTC will vary based on the candidates experience level.
You can apply through email or reach out for more details. Regards
Nithin N
Mail ID: nn****n@as********r.com
Contact Details: 8660251***.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: ContractContact Details:
Company: DeloitteLocation(s): Hyderabad
Keyskills: DNS Troubleshooting L2 Support Inventory Management Asset Management OS Installation Networking Desktop Administration IT Support Active Directory Software Troubleshooting Outlook Configuration Desktop Support Ticketing Tools Hardware Troubleshooting
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