The role serves as the business contact for the client and is responsible for client satisfaction, client retention and the overall Net Promoter Score.
Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
Manage and expand client relationships continual needs assessment relationship plan
Gain enough knowledge of their business requirements to be able to make recommendations as to best working practices or cost saving procedures
Preferred candidate profile
Excellent oral and written communication skills.
Ability to work effectively under changing conditions.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full time