International Voice Process Executive
- IntouchCX
- 1 - 6 years
- Bengaluru
- 9 days ago
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Job Description
Dear Candidate,
Greetings from Intouchcx!
We are excited to share a fantastic job opportunity with you. Please find the details below along with the attached job description.
Location: Electronic City Phase 1, Bangalore Shift: Rotational Night Shifts Work Schedule: 5 Days a Week | 2 Rotational Week-Offs
Key Responsibilities:-
The role of the Customer Service Associate (CSA) - Voice, will be responsible for:
- Having daily interactions with the customer to handle issues from end to end via call
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving issues
- Providing white glove service and having the ability to provide an overall excellent customer experience
- Managing customer expectations regarding estimated response times
Essential Functions ;-
An obligation to deliver exceptional customer service
Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
Have excellent judgment skills to be able to properly evaluate situations
and immediately by providing effective solutions
Ability to learn new skills and quickly absorb and interpret new
information, products, and
features from the perspective of the customer
Actively listen to the customer, and show empathy and patience
Provide information to the client and place appropriate notes in systemindicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed on all calls
Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
process and procedures
Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned
Compensation & Benefits:
- Take-Home Salary: Up to 30,000 per month (Decent hike on last drawn salary)
- Performance Incentives: Up to 6,000 per month
- Total CTC: 4.95 LPA
Exclusive Employee Benefits:
- Complimentary Two-Way Cab Service Hassle-free daily commute
- Travel Allowance - In case you choose for self-transport.
- Free Meals Stay energized throughout your shift
- Comprehensive Health Insurance We have got you covered
- PF & Other Statutory Benefits Secure your future
Virtual Interviews available
Contact Details
HR - Monika Shree P
Contact No. - 8147091***
Email - mo*********e@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Customer Support Representation Communication Skills International BPO International Voice Process Inbound Process Fluent English Outbound Process Customer Support Bpo Voice Customer Care Us Voice Process International Calling UK Process
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