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Technical Support Specialist Bilingual @ Personal Network

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Personal Network  Technical Support Specialist Bilingual

Job Description

    Greetings from Personal Network!

    Top MNC Hiring Technical Support Associate (Semi-Voice Process, English & Hindi)

    Launch your tech career with a leading MNC!
    A renowned multinational organization is expanding its technical support team and is looking for talented Technical Support Associates for its domestic semi-voice process (English & Hindi). If you enjoy troubleshooting, have strong communication skills, and are passionate about resolving technical issues, this is an excellent opportunity to grow in a technology-focused environment.

    Job Details

    • Location: Bangalore

    • Shift: Day shifts only (no night shifts)

    • Process: Domestic technical support (semi-voice)

    • Position: Technical Support Associate (Semi-Voice | English & Hindi)

    Key Responsibilities

    • Respond to customer queries via voice, chat, and email channels

    • Provide troubleshooting assistance for products and services

    • Resolve issues related to hardware, software, and connectivity

    • Escalate complex technical concerns to relevant internal teams

    • Maintain high customer satisfaction and meet service targets

    • Accurately record customer interactions and resolution steps

    Candidate Profile

    • Experience: 6 months to 2 years in technical support, BPO, IT helpdesk, or semi-voice process

    • Communication: Strong English skills; proficiency in English and Hindi preferred

    • Technical knowledge: Basic understanding of operating systems, internet issues, and software troubleshooting

    • Shift flexibility: Comfortable with rotational day shifts

    • Attributes: Customer-focused, analytical, eager to learn and upgrade skills

    Contact Us (Immediate Openings)

    • Raj    : 98hidden_mobile6

    Join a team that values your skills, encourages your growth, and helps you build an exciting future in tech support!

    Best wishes,
    Team Personal Network

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Technical Support Specialist Bilingual

Contact Details:

Company: Personal Network.
Location(s): Bengaluru

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Personal Network

Nine years in the recruitment business, we have consistently maintained the highest standards, meeting our clients' requirements to their complete satisfaction. Over the years, we have gained an intimate understanding of the IT milieu and the unique demands it makes on its people. Our venture into...