Customer Support Representative @ Tech Mahindra

Job Description

Customer Support Associate Voice Process (Experienced Only)


Tech Mahindra | Mega Walk-in Drive


Job Location: Sector62, Noida (Work From Office)
Employment Type: Full Time
Process: Voice / Inbound Customer Support
Shift: Rotational (247), Day shift for females


Job Description
Tech Mahindra is hiring experienced Customer Support Associates for a voice process. The role involves handling customer queries over calls, providing accurate resolutions, and ensuring a high level of customer satisfaction while adhering to defined SOPs.


Key Responsibilities
Handle inbound customer queries via voice calls
Provide accurate and timely resolutions to customer concerns
Maintain high customer satisfaction scores
Follow established SOPs and quality guidelines
Document all customer interactions accurately in the system

Eligibility Criteria


Education: Minimum Graduation (any stream)
Experience: Minimum 6 months BPO / Call Center experience (mandatory)
Strong communication skills in English and Hindi
Comfortable working in 247 rotational shifts
Immediate joiners preferred

Salary & Benefits
CTC: Up to 2.5 LPA
Travel Allowance: Up to 1,500
Day shift for female employees
5 days working with 2 split week offs
10hour shift (including 1hour break)
Modern office infrastructure (WFO)
Career growth opportunities and continuous learning

Walk in Interview Details

If interested, directly walk-in at the mentioned address along with required documents.


Documents Required: Resume, Aadhaar Card, Educational documents & experience certificate and other relevant documents
Interview Venue: B19, Tech Mahindra, Sector62, Noida (Opposite DME College)


Contact Person: Ashu Khan (hidden_mobile); Shubham Sharma (hidden_mobile)

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Keyskills:   customer support customer service bpo customer handling telecalling