Tele Collection Executive
- Wroots Global
- 60 Positions
- Bengaluru
- 13 hours ago
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Job Description
Job description
Job Title: Collection Support Executive
Job Location: Bengaluru
Employment Type: Full-Time, On-site
Company: Confidential (Goodscore)
Job Overview
We are hiring Collection Support Executives in bulk as part of an ongoing expansion plan. The role involves handling customer interactions for loan and credit card collections, ensuring timely follow-ups, and maintaining compliance with defined collection processes. We are planning to hire approximately 200 executives by the end of November and are targeting daily walk-in interviews.
Key Responsibilities
Handle outbound and inbound calls related to loan and credit card collections
Follow up with customers regarding overdue payments
Negotiate payment timelines in accordance with company policies
Explain outstanding balances, repayment options, and resolve customer concerns
Ensure adherence to collection processes, regulatory guidelines, and call quality standards
Maintain accurate records of customer interactions and payment commitments
Achieve daily productivity and performance benchmarks
Coordinate with internal teams for case resolution when required
Required Skills & Experience
Prior experience in Collections / Tele-calling / Sales / Customer Support
Strong preference for candidates with experience in:
Banks, NBFCs, or Collection Agencies
Handling loan or credit card collections
Good understanding of end-to-end collection processes
Good communication and negotiation skills
Ability to handle customer objections professionally
Basic computer knowledge and familiarity with CRM systems
Experience & Salary Structure (Strictly Adhered To)
0 1 Year Experience: 18,000 22,000 per month
1 2 Years Experience: 22,000 27,000 per month
2 3 Years Experience: 27,000 32,000 per month
Salary Details:
Fixed salary structure
1% TDS deduction applicable
No Provident Fund (PF)
No performance-based incentives
Candidates with more than 3 years of experience will not be considered
For candidates currently earning incentives, the average in-hand salary of the last 3 months will be evaluated to determine the offer within the applicable bracket
Work Schedule
6 days working
9-hour shift: 10:00 AM 7:00 PM
Rotational week-off
Career Growth & Development
Performance-driven growth opportunities
Internal promotions and role advancements based on consistent performance
Long-term career prospects within the organization
Candidate Eligibility Criteria (Strict Screening)
Age: Below 30 years
Education:
10th & 12th: Minimum 50% marks (Mandatory)
Graduation: Preferred but not mandatory (Minimum 50% if applicable)
Languages (Mandatory): Hindi, English
Languages (Preferred): Tamil, Telugu, Kannada, Malayalam
Documents to Carry
Hard copy of updated resume
Important Notes
Walk-in interviews only
Immediate joiners preferred
Strict adherence to eligibility and salary criteria
Candidates not meeting the above requirements will not be considered
Role: Collection Executive / Officer
Industry Type: FinTech / Payments
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Lending
Education
UG: Graduation Not Required
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Tele Collection ExecutiveContact Details:
Company: Wroots GlobalLocation(s): Bengaluru
Keyskills: hindi customer support outbound calling customer care voice customer service telecalling
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