Service Desk Analyst 1 @ WIPRO

Job Description

Exp: - 0-2 yrs

1. Good knowledge of laptop desktop troubleshooting
2. Good experience of service desk
3. Excellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role Server

Key Responsibilities: -

1. Responsible for assisting end users on applications problems, system administration issues, or network concerns
2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via Telephone, Chat or Email.
3. Identify and escalate tickets requiring urgent attention and action.
4. Log all contacts and document all the activities accurately and completely within the incident management tool.
5. Deal with and resolve helpdesk requests.
6. Take ownership of user issues and resolve the problems on behalf of the user and communicate progress in a timely manner
7. Open to working in a 24*7 environment with rotating shifts and rotating week-offs & Holidays

Skill Required: -

1. Previous experience in IT helpdesk (Chat & Voice)
2. Excellent communication skills (Verbal, Written)
3. Knowledge of Windows, Mac OS, and Virtual Desktop Environments
4. Decent Typing speed
5. Awareness of basic networking concepts like DHCP, DNS, TCP/IP, VPN and technologies
6. Provide standard application support including but not limited to: Outlook Email, MS 365, Zoom, VPN, Browsers, Avaya One-X Softphone, Software installation/Uninstallation, Corporate Mobile, etc.
7. Password reset, BitLocker, account management, Endpoint security issues, Virtual Desktop (Teams, Webex, Zoom etc)
8. Active directory, MFA and Printer Mapping

Interested candidates can reach out to 9609939*** for further queries between 10 am - 7pm only.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   VPN MS Outlook Ticketing Tools Service Desk Active Directory Technical Support