L1 NOC Support @ Incedo

Job Description

Role & responsibilities

As a Software Engineer - L1 NOC Support at Incedo, you will be responsible for providing Level 1 support to clients for network and infrastructure issues. You will be the first point of contact for clients and will work to diagnose and resolve issues quickly and efficiently. You will be skilled in troubleshooting network and infrastructure issues and have experience with tools such as Wireshark and Ping.

Roles & Responsibilities:
    Monitoring and responding to network and system alerts
    Troubleshooting and resolving incidents and service requests
    Escalating issues to higher-level support teams as needed
    Developing and maintaining documentation and knowledge base articles
    Staying up-to-date with industry trends and best practices in NOC support

Skills Requirements:

•     Understanding of network and systems troubleshooting methodologies.
      Knowledge of network protocols and topologies such as TCP/IP, DNS, or VLANs.
      Experience with ticketing systems and incident management processes.
      Familiarity with server and network hardware and software technologies.
      Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
      Must understand the company's long-term vision and align with it.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Network Operations Troubleshooting Monitoring Network Monitoring Solarwinds Technical Support Routing And Switching