Senior Learning & Development Manager
- IntouchCX
- 7 - 12 years
- Hyderabad
- 6 days ago
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Job Description
About the Job
We are looking for a Senior Learning Development Manager to lead a high-performing team of LD trainers and content developers. This role will oversee the design and delivery of learning programs to build leadership and operational capabilities across the organization. The Senior LD Manager will ensure that training solutions are strategically aligned with business goals, are engaging and innovative, and effectively drive performance outcomes.
As Senior Learning Development Manager, You Will
- Oversee the full training lifecyclefrom learning needs analysis to design, delivery, and evaluation.
- Oversee end-to-end development, modification, and maintenance of training contents of clients as part of IntouchCX''s content development/shared services offerings.
- Manage a team of LD professionals, including facilitators/trainers and instructional designers/content developers.
- Collaborate with stakeholders to define performance gaps and identify learning solutions that support both leadership and frontline capability building.
- Ensure training content is up-to-date, relevant, and aligned with the companys values and strategic priorities.
- Drive adoption of learning technologies and methodologies, including gamification, blended learning, and microlearning.
- Champion a culture of continuous learning by introducing new tools, platforms, and content formats.
- Evaluate the effectiveness of training programs using frameworks such as Kirkpatricks Levels of Evaluation.
- Build and maintain strong relationships with business leaders to ensure the LD function is delivering measurable value.
- Design and lead train-the-trainer programs to scale instructional initiatives across multiple sites and roles.
As Senior Learning Development Manager, You Need
- Post-secondary degree or equivalent is preferred.
- At least 7 years experience in Learning Development, with a blend of experience in training delivery and instructional design.
- At least 3 years of experience in a leadership or managerial role within an LD function.
- Demonstrated expertise in learning needs analysis, curriculum design, and program facilitation.
- Experience leading both virtual and in-person training sessions for a variety of audiences, including people managers and support teams.
- High proficiency with authoring tools (e.g., Articulate, Captivate) and multimedia tools (e.g., Canva, Camtasia)
- Experience working with Learning Management Systems to deploy and track training programs.
- A deep understanding of instructional frameworks such as ADDIE, Blooms Taxonomy, and the Inductive Method.
- A strategic mindset with strong project management skills and the ability to deliver results in a fast-paced environment.
- A passion for people development, collaboration, and driving performance through learning.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Leadership TrainerEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: trainer project management learning management systems design leadership multimedia tools training delivery people development maintenance instructional design
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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