Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Senior Manager - Process Training - BPO - Navi Mumbai @ Hexaware Technologies

Home > Corporate Training

 Senior Manager - Process Training - BPO - Navi Mumbai

Job Description

Designation - Senior Manager - Process Training


Job location - Navi Mumbai


Role -

The Sr Manager, Process Training is responsible for managing and coordinating training activities within the customer service domain, focusing on both voice and non-voice processes. The role involves reviewing existing training materials, designing KRAs, and working with call center management staff to enhance training effectiveness. Additionally, the role requires developing cross-training materials, SOPs, and preparing relevant training reports and dashboards.


Responsibilities -

  • Review Existing Training Materials of the project/s
  • Help in designing KRAs for the team assigned
  • Work with Call Center management staff
  • Coordinate training activities with Hexaware and client stakeholders
  • Develop and review cross-training materials and SOPs
  • Preparation and review of relevant Training reports and Dashboards
  • Participate in RFQs/RFPs responses and discussions
  • Coordinate plans on TTT sessions for new/potential trainers
  • Experience in Inbound and Outbound Voice and Non-Voice domain
  • Span of control ~900 FTEs
  • Strong CS/Telecom/Travel/eCommerce experience from Domestic & International projects is required
  • Preparation of decks for MBRs, WBRs, QBRs for client reviews
  • Develop Managers/DMs/AMs for on-the-job requirements and part of the succession planning exercise

Preferred candidate profile -

  • Graduate / Post-Graduate
  • 5-6 years of training experience in a managerial role
  • 10+ years of experience in process training area managing teams
  • Experience in Inbound and Outbound Voice and Non-Voice domain
  • Ability to coordinate training activities with stakeholders across one or multiple LOBs as assigned and multiple locations+Geos.
  • Experience in designing KRAs for the team
  • Experience in developing cross-training materials and SOPs

Shift timings - General Shifts / Flexible as per business requirements


Kindly share your updated CV's on vr******d@he*****e.com


Job Classification

Industry: BPM / BPO
Functional Area / Department: Teaching & Training
Role Category: Corporate Training
Role: Process Trainer
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

+ View Contact

Keyskills:   Training Outbound Process Training TTT Inbound

 Fraud Alert to job seekers!

₹ 14-15 Lacs P.A

Similar positions

Technical Trainer-MDR

  • Sophos
  • 1 - 3 years
  • Bengaluru
  • 23 days ago
₹ Not Disclosed

Urgent Job For Gen- Ai & Ml Trainers And Dot Net(full Stack) Trainers

  • Not Applicable
  • 0 - 5 years
  • 25 days ago
₹ 4-9 Lacs P.A.

5+yrs as Corporate Trainer CAPM Java-Part time-Remote

  • Capgemini
  • 5 - 7 years
  • Chennai
  • 27 days ago
₹ 50,000-60,000 P.A.

Senior Learning & Development Manager

  • IntouchCX
  • 7 - 12 years
  • Hyderabad
  • 1 month ago
₹ Not Disclosed

Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...

IndigoJobs.in © 2026

For enquiries: contact(at)indigojobs.in

We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in