L1 Support Professional
- Infobeans
- 2 - 7 years
- Indore
- 2 months ago
- Email to a friend
- Report this job
Job Description
Roles and Responsibility
- Provide first-level support to end users through ticketing tools, Teams, and Zoom calls.
- Investigate website outages reported by end users and collaborate with L2/L3 teams when necessary.
- Manage user provisioning, password resets, new passwords, account activation/deactivation, and prepare weekly status reports for clients.
- Work closely with DBAs, Dev, IRC teams, and BAs to resolve issues efficiently.
- Communicate effectively with end users to provide timely and professional support.
- Collaborate with internal teams to ensure seamless service delivery.
Job Requirements
- Minimum 2 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong analytical and troubleshooting skills.
- Experience with ticketing tools, Teams, and Zoom calls is preferred.
- Familiarity with user provisioning, password resets, and account activation/deactivation.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: InfobeansLocation(s): Indore+ View Contact
Keyskills: L1 Support Application Support L1 customer service Clear and concise communication Technical support
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Infobeans
InfoBeans Systems is a fast growing software development company with offices in Pune and Indore and business development centre in US. We develop customized business applications for large and mid-size organizations in the US. We strongly believe that customer success defines our success. Hence, we...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in