Customer Support Executive
- TP
- 0 - 3 years
- Jaipur
- 3 days ago
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Job Description
We are looking for a highly skilled and experienced Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to resolve customer issues.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and collaborate with colleagues.
- Strong problem-solving and analytical skills.
- Adaptability to changing situations and priorities.
- Proficiency in using computer systems and software applications.
- Ability to learn quickly and take on new challenges.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: TPLocation(s): Jaipur+ View Contact
Keyskills: support executive customer satisfaction communication and interpersonal skills customer support communication skills
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Petpooja is the largest next generation Point of Sale Software platform with the usage of more than 85,000+ outlets live across India. We are a Product base software company based out of Ahmedabad, Gujarat. The company is present in more than 145+ cities across India, with more than 1200+ employees...
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