Service Desk Engineer @ CGI

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Service Desk Engineer

CGI
1 - 4 years
Pune
4 months ago
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Job Description

Role & responsibilities

Handle inbound calls and manage IT service requests and incidents efficiently
. Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.
. Provide support for client environments including AVDI, Citrix, and Windows-based systems
. Perform basic Windows OS and network connectivity troubleshooting
. Update and maintain Knowledge Base (KB) articles
. Ensure shift adherence and active participation in shift handovers and team huddles
. Collaborate with cross-functional teams for issue resolution
. Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces
. Maintain high levels of customer satisfaction through professional communication and timely resolution

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: CGI
Location(s): Pune

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Keyskills: IT Service Desk Service Desk Service Now Ticketing Ticketing Tools

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₹ 1-4 Lacs P.A

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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