Service and Support Professional @ eG Innovations

About eG Innovations

eG Innovations is a global leader in IT performance monitoring and digital experience management. We have teams across the US, Europe and Asia with local teams in 17 countries and customers in over 40 countries. We empower enterprises across industries to deliver exceptional user experiences through deep visibility and actionable insights into their IT environments.

Role Overview

We are seeking a Korean-speaking Post-Sales Technical Support Engineer to join our dynamic support team in India. This role is critical in ensuring customer satisfaction and technical success for our Korean customers. You will serve as a trusted advisor, resolving technical issues, guiding product usage, and collaborating with internal teams to deliver world-class support.

Key Responsibilities:

• Provide post-sales technical support to Korean customers via email, phone, and remote sessions
• Troubleshoot product-related issues across Windows, Linux, virtualization platforms, and cloud environments
• Assist customers with product configuration, deployment, and performance optimization
• Collaborate with engineering and product teams to resolve complex technical challenges
• Document solutions and contribute to the knowledge base
• Ensure timely resolution and high customer satisfaction
• Participate in customer onboarding and training sessions when needed

Required Skills & Qualifications

Experience:

• 2 to 4 years in technical support, system administration, or IT infrastructure roles
• Prior experience supporting Korean enterprise clients is a strong advantage

Language Proficiency:

• Fluency in Korean (spoken and written) - Mandatory
• Strong communication skills in English

Technical Expertise:

• Hands-on experience with Windows/Linux operating systems, networking, and virtualization platforms (e.g., VMware, Citrix)
• Exposure to cloud platforms such as AWS, Azure, or GCP (Desirable)
• Familiarity with monitoring tools or enterprise software (Desirable)
• Basic scripting or automation skills (Desirable)

Professional Attributes:

• Ability to work independently and manage multiple customer cases
• Strong problem-solving skills with a customer-first mindset