Senior Product Support Engineer
- Boeing
- 12 - 17 years
- Chennai
- 11 days ago
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Job Description
Position Overview:
Boeing India Defense Private Limited (BIDPL) is seeking a Senior Product Support Engineer to support the Indian Air Force AH-64 Support Program at Pathankot, Punjab, India.
Position Responsibilities:
- Manage and supervise the on-site field services team towards satisfying maintenance requirements of the customer.
- Regular (daily) coordination with customers and internal stakeholders on maintenance and material planning, performance monitoring and reporting aircraft status.
- Interact with & advise local Indian Air Force leadership on all technical and logistics matters in order to deliver high levels of customer service and satisfaction.
- Coordinate with internal reach back resources and provide expeditious response to technical requests, memos, and customer communications.
- Forecast requirement of resources and ensure timely availability of personnel, facilities, services, equipment, and tools in support of the sustainment contract.
- Understand performance metrics, prepare and review required contract deliverable reports, that would be used as performance reports provided to the customer.
- Consistently provide high levels of customer support during regular shifts/ off-hours.
- Communicate with cross functional teams including engineering and supply chain.
- Identify and resolve any issues and provide solutions or recommendations to ensure the successful execution of the sustainment program.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
- Bachelor''s degree or higher is required as BASIC QUALIFICATION and 13 or more years'' of related work experience.
- Experience in fleet maintenance and maintenance planning in a government/private aircraft enterprise.
- Experience in logistic support, planning and management in a government/private aircraft enterprise.
- Experience with schedule management, as well as understanding of program execution to ensure cost, schedule and technical baseline requirements are met.
- Demonstrated leadership qualities, ability to inspire and foster collaboration within cross functional teams.
Preferred Qualifications (Desired Skills/Experience):
- Creativity in problem solving.
- Demonstrated ability to effectively communicate multifaceted information to diverse audiences.
- Strong interpersonal skills with ability to deal with both internal and external stakeholders.
- Proficiency in maintaining a highly functional office for the on-site team.
- Prior experience working with Indian Air Force or Indian armed forces.
Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 13 or more years'' related work experience or an equivalent combination of education and experience (e.g. Master+ 12 years'' related work experience.
Education
Bachelor's Degree or Equivalent Required
Job Classification
Industry: Defence & AerospaceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Technical Operations (Tech Ops)Employement Type: Full timeContact Details:
Company: BoeingLocation(s): Chennai
Keyskills: export c supply chain performance monitoring customer service logistics customer support technical support apache recruitment leadership aerospace employee wellbeing maintenance
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