Service Team Lead - (QR) @ Paytm

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Service Team Lead - (QR)

Paytm
2 - 6 years
Visakhapatnam
2 months ago
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Job Description

Responsibilities:

1. Team Management (Service FSEs) min 15-20.

2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related)

3. Material Management from Hub to FSE. (Fwd and Reverse Logistics).

4. UpsellingSkill.

5. Analytical and Data Manager.

6. Trainer Mindset.

Criteria:

1. Strong service background

2. Industry- DTH/Broadband/Consumer Electronics etc.

3. Local market knowledge

4. Strong understanding of stock handling/ inventory management

Education

Graduate or above / Post Graduation preferred.

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: Paytm
Location(s): Visakhapatnam

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Keyskills: material management operations team management stock handling logistics inventory management

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Service Team Lead - (QR) @ Paytm

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