Walk in Drive | TeleCaller | Axis House, Noida
- Info Edge
- 1 - 3 years
- Noida, Gurugram
- 21 days ago
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Job Description
We are seeking a proactive and detail-oriented Telecaller Operations to join our team. The role involves handling inbound and outbound calls, coordinating operational tasks, supporting customer queries, and ensuring seamless service delivery. The ideal candidate should possess excellent communication skills, strong organizational ability, and a customer-first mindset.
Key Responsibilities:
1.Make outbound calls to clients/customers for coordination, updates, and follow-ups related to operational activities.
2.Maintain accurate records of customer interactions, feedback, and updates in the CRM system.
3. Follow up with clients for documents, payments, or other operational requirements.
4. Adhere to quality standards and call scripts while maintaining a professional tone.
Key Skills & Requirements:
1.Strong verbal communication in English/Hindi.
2.Basic computer knowledge MS Excel, Email, CRM tools
3.Ability to multitask, prioritize, and manage time effectively
4.High level of accuracy and attention to detail.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: ContractContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram
Keyskills: Telecalling Telesales Domestic BPO Calling Bpo Sales Voice Outbound Calling
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