L2 -L3 Support Engineer (Standard) @ Infogain

Job Description

JOB DESCRIPTION

Location: Noida, India

Ready to work in rotational Night Shift

Position type: Full-time

Infogain is seeking a POS 2 Support Specialist (L2) to join our Shared Support Practice located in our Infogain US Location (Austin)

Position Description:

The Support Specialist will be providing 2nd level phone support for several retail store locations. This position will be troubleshooting application and hardware problems, documenting issues and guiding customers through documented solutions to resolve issues while providing world-class customer service.

Responsibilities:

• Agent receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the SLAs in the ticketing system.

• Provides telephone support to end-users on hardware, XStore , ORPOS software and other store system r

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Keyskills:   oracle engineering support customer service networking sql plsql cloud production support system administration technical support system java unix shell scripting ticketing application support linux microsoft windows desktop support troubleshooting unix hardware