L2 -L3 Support Engineer (Standard) @ Infogain

Job Description

JOB DESCRIPTION

Location: Noida, India

Ready to work in rotational Night Shift

Position type: Full-time

Infogain is seeking a POS 2 Support Specialist (L2) to join our Shared Support Practice located in our Infogain US Location (Austin)

Position Description:

The Support Specialist will be providing 2nd level phone support for several retail store locations. This position will be troubleshooting application and hardware problems, documenting issues and guiding customers through documented solutions to resolve issues while providing world-class customer service.

Responsibilities:

• Agent receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the SLAs in the ticketing system.

• Provides telephone support to end-users on hardware, XStore , ORPOS software and other store system r

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   oracle engineering support customer service networking sql plsql cloud production support system administration technical support system java unix shell scripting ticketing application support linux microsoft windows desktop support troubleshooting unix hardware