Store Manager
- Airtel
- 1 - 3 years
- Hyderabad
- 1 month ago
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Job Description
Job Description Purpose of the Job
Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will
ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost
targets are met.
Deliverables (Maximum 5-6 key responsibilities) Store Operations & Audit / Compliance: Adherence of Store Operations in line with pre-defined SOPs
Ensure that the look and feel of the store is as per guidelines/standards
Track efficient Cash handling; prevent shoplifting / ensure safety and security
Visual merchandising as per plan / guidelines
Inventory and stock management to prevent stock-outs or excess Inventory
KPI reporting as per guidelines and on-time Strategic Roll outs: Accountable for clearing store for formal launch as per pre-defined procedure across dimensions
(e.g. manpower/ furniture & fittings/ IT/ device inventory)
Manage closure of current store during refit & conversion Profitability: To achieve the target on conversion from the walk in customers in terms of Sales from new
acquisitions & up-sell To ensure required MIS & tracking at CRO levels
Manage Store expenses are as per plan
Provide suggestions /feedback to improve store productivity People Development / Team Management: To ensure daily roistering & briefing to outsourced store staff
Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
Ensure motivation & development of outsourced store staff
Customer Experience: Ensure adherence to CE guidelines
Manage staff allocation based on demand at point in time
Personally step in to handle demanding customers
Provide suggestions for improvements in CE
Decision level
Prime: Final Decision Making
authority, accountable to the
Shared: Decisions reached
jointly with peers on a
collective basis
Contributory: Makes a
major contribution to a
decision or policy judgment
reached by others
Management Ensure successful Inventory Management
and customer
experience Retail effectiveness
(noticeability at retail)
running of stores
Ensuring compliance
adherences
People Development
Profitability of the store
Demonstrate (Key competencies) High energy
Strong process orientation
Project management skills
Appreciation of need for Customer Experience delivery
Building & nurturing partnerships
Influencing skills
Educational Level
Must have:
Post-graduation,
Working Experience
Must have:
Business 4-6 years work experience. At least 2 years in a Retail
Business operations role.
MBA
or
equivalent
Management Diploma
D
imensions
Impact of position on :
i) Revenue :
ii) Budget
Impact on customers :
i) Type of customers
No. of Subordinates :
i) Off role team
Mainly Internal
Mainly External
Business HR
Fair mix of Internal &
External
Approvals
Reporting Manager
Functional Head
C&B
Page 2 of 2
Confidential
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Hardware & NetworksRole Category: TelecomRole: Telecom - OtherEmployement Type: Full timeContact Details:
Company: AirtelLocation(s): Hyderabad
Keyskills: Team Handling Store Operations Inventory Management Store Management Store Planning
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