Territory Manager
- Airtel
- 3 - 8 years
- Hyderabad
- 2 months ago
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Job Description
Job Title: Territory Manager
Location: Circle
Function: Network Home Delivery Organization
Reports To: Area Manager
Role Summary:
Responsible for managing installation, fault repair activation, and driving product pitches to meet service level agreements (SLAs) within the assigned territory.
Key Responsibilities:
- Ensure timely resolution of service requests and maintain SLAs.
- Identify network rehabilitation opportunities and optimize installation/fault repair processes.
- Manage quality, safety, and compliance standards.
- Coordinate with local cable operators (LCOs), cross-functional teams, and customers.
- Monitor and report team productivity via Airtels work platform.
- Drive reduction in repeat service requests and escalations.
- Lead and support a third-party workforce (30-35 members indirectly).
Qualifications & Experience:
- Graduate/Postgraduate, preferably B.Tech.
- 3+ years of relevant experience.
Skills & Competencies:
- Strong product and geographical knowledge.
- Analytical mindset with customer obsession.
- Collaboration, ownership, learning agility, and execution excellence.
Employee Value Proposition:
- Limitless Impact: Influence millions of customers with your ideas.
- Limitless Ownership: Take responsibility and innovate fearlessly.
- Limitless Careers: Freedom to grow and experiment with new ideas.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Hardware & NetworksRole Category: TelecomRole: Telecom - OtherEmployement Type: Full timeContact Details:
Company: AirtelLocation(s): Hyderabad
Keyskills: Team handling Filed operations Escalation Management Customer Service SLA Management Customer Management Filed Service Service operations
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