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Territory Manager @ Airtel

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 Territory Manager

Job Description

Role Purpose:
Responsible for customer installation, fault repair, and service delivery within the assigned territory while meeting SLAs and improving process efficiency.

Key Responsibilities

  • Handle installation & fault repair requests within timelines.
  • Reduce repeat/reopen cases and meet KPI targets.
  • Coordinate with LCOs and internal teams for faster resolutions.
  • Monitor field associate performance and prepare reports.
  • Ensure compliance with quality, safety, and regulatory standards.
  • Identify process improvement opportunities.

Requirements

  • Graduate/Postgraduate (preferably B.Tech)
  • 3+ years of experience in network/service operations

Skills

  • Product & geographical knowledge
  • Analytical skills
  • Customer focus
  • Collaboration & execution excellence
  • Ownership mindset

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Telecom - Other
Employement Type: Full time

Contact Details:

Company: Airtel
Location(s): Hyderabad

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Keyskills:   Team Handling Field Operations Ftth Broadband Broadband Services Ecommerce Domain Operations Logistics

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₹ 2-6 Lacs P.A

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