Service Specialist @ OYO

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Service Specialist

OYO
2 - 5 years
Haldwani
9 days ago
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Job Description

Role & responsibilities

Visiting 3-4 properties daily from the assigned portfolio (based on D-1 CID and high EC, and high check-out)
Check for hygiene & cleanliness (focusing on room level hygiene) while doing property cleanliness audits (PCA)
Training PM & property staff on basic aspects of hygiene, cleanliness & how to take ratings on Oyo & OTA platforms
Sharing and solving for Daily stuck on the group and with the RL
D-1 CID and D-1 EC cases RCA analysis
Meet 4-5 guests during visit to understand concerns and minimize customer escalations

Preferred candidate profile

Minimum 2 to 5 years experience in operations
Experience in hospitality and /or travel industry would be an added advantage

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Sales & Business Development
Role Category: Sales Support & Operations
Role: Sales Support & Operations - Other
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Haldwani

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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OYO

About OYO: OYO is one of the leading global travel and hospitality brands, offering a wide range of accommodations through its extensive network of hotels and homes. With a strong presence in over 80 countries, we are transforming the way people experience travel and stay. We are looking for pass...

Service Specialist @ OYO

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