Customer Support Executive @ NLB Services

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Customer Support Executive

NLB Services
0 years
Noida, Gurugram
8 days ago
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Job Description

Role & responsibilities

Respond to customer enquiries and requests received via Different channels to address and resolve issues.
Ability to empathize with customers and understand their needs.
Outcall customers to provide information, resolution or seek further information to resolve issues based on defined scenarios or client requirements.
Investigate and resolve customer complaints or issues promptly and professionally.
Coordinate with other departments to fulfil customer requests or address concerns.
Provide accurate and comprehensive information to customers, ensuring their queries are addressed satisfactorily.
Follow established procedures, guidelines, and scripts to maintain consistency in customer interactions.

Interested Candidate can share their CV at ad*********a@nl****h.in or whatsapp at 8178014***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: NLB Services
Location(s): Noida, Gurugram

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Keyskills: Customer Service BPO Customer Support Customer Care

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₹ 2.75-3 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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NLB Services

NLB is one of the fastest growing transformational workforce solutions provider. Over the last 16+ years, we have significantly grown our expertise from an IT Consulting firm to Digital Transformation, Analytics, Health-tech, E-Learning and Financial Services domains. Our comprehensive range of so...

Customer Support Executive @ NLB Services

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