Seasonal My Hr Live Support Associate, Mhls Associate [s]
- Amazon
- 0 - 10 years
- Hyderabad
- 6 days ago
- Email to a friend
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Job Description
- Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved
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Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession -
Receive and resolve inquiries primarily via phone, chats, tickets and emails from employee contact channels -
Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures escalate when these cannot be resolved -
Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plan to each employee s changing needs -
Respond to employees impacting issues that may arise and ensure the right communication and documentation occurs, even when information is limited -
Use high judgement, critical thinking and rationale to balance process adherence with employee s needs to analyze and decide on resolution for their requests -
Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies
Bachelors degree or equivalent
Very good proficiency in written and verbal in Italian (B2 CEFR) and English.
0-10+ years experience in contact center, customer service, human resources or equivalent experience.
Schedule flexibility (support a 24x7 operations).
Internet connection before joining date with a speed range of 50-100 Mbps. Relevant work experience in administration, customer service/ call center or HR environment.
Very good proficiency in additional European languages.
Ability to work in international teams where team members are in different locations and belong to different cultures.
Ability to work with confidential information
Flexibility to work in a fast-paced environment.
Good interpersonal, communication, time management, and problem-solving skills.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad
Keyskills: Payroll Data management Compliance Management systems Time management Standard operating procedures HR Professional HR Customer service Support Associate
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