Collections Manager @ Airtel

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Collections Manager

Airtel
3 - 8 years
Mumbai
10 days ago
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Job Description

Role & responsibilities

Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism
Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s
Agency Management and Process adherence - Ensure high productivity of CLCM Agency management
B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction
Billing related complain reduction - Complaints related to billing / No. of unique customer complaining.
Churn - drives churn through agency manpower.

Preferred candidate profile

3+ years of experience in the area of customer service management, and governance and process improvement.
Strong Analytical skills
Very high Excel and financial modeling skills
GST & TDS knowledge
High process orientation
Good communication skills
Result - Orientation
High negotiation skills

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Telecom - Other
Employement Type: Full time

Contact Details:

Company: Airtel
Location(s): Mumbai

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Keyskills: B2B Collection Gst Team Management Customer Service Bad Debt Recovery Collections

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Airtel

SAP India is the fastest growing subsidiary of SAP SE, the worlds leading provider of business software solutions. SAP India began its operations in 1996 with headquarters in Bangalore and offices in Mumbai, New Delhi, Kolkata, and a direct presence in nine cities across India, besides having market...

Collections Manager @ Airtel

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