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Program Manager @ eClerx

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 Program Manager

Job Description

Key Responsibilities:

  • Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients.
  • Oversee the implementation and governance of ISO 27001 standards across infrastructure environments.
  • Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency.
  • Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning.
  • Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions.
  • Deliver comprehensive business reporting and dashboards for internal and client stakeholders.
  • Champion OPEX initiatives to drive continuous improvement and operational excellence.
  • Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams.

Key Skills & Competencies:

  • Service Delivery & Infrastructure Project Management
  • Supplier Relationship Management
  • ISO 27001 Compliance & Risk Management
  • Quality Reviews & Business Reporting
  • Business Intelligence (BI) & Solution Design
  • Operational Excellence (OPEX)
  • Strong Analytical and Requirements Analysis Skills
  • Domain Experience in BFSI and Enterprise IT

Qualifications:

  • Bachelors degree (preferably from the University of Mumbai or equivalent); PMP, Prince2, or ITIL certifications preferred.
  • 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery.
  • Strong background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Project & Program Management
Role Category: Technology / IT
Role: Program Manager - Technology / IT
Employement Type: Full time

Contact Details:

Company: eClerx
Location(s): Pune

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Keyskills:   risk management project management mitigation analytical program management program business intelligence pmp prince2 escalation management service delivery infrastructure compliance risk operational excellence requirement analysis governance itil

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eClerx

eClerx Services Ltd, one of the first Knowledge Process firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ ...