Service Delivery Manager- Utilities/Oracle CC&B
- CGI
- 14 - 19 years
- Mumbai
- 2 months ago
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Job Description
- Experience:12+ years (with at least 5 years in Oracle CC&B & People Management)Flexible to work in European shift to overlap with the Canadian team during that shift
Key Skills / Responsibilities:
- Service Delivery Management of a Utility Account involving Oracle CC&B
- Experience in managing AMS Support services with a team of near 25 members
- Strong Utility experience with Oracle CC&B/C2M background
- Managing the team supporting AMS and Development activities
- Strong ability in Service Management activities
- Strong vision and strategic thinking towards technology & modernization, including automation & AI
- Strong experience in operations and P&L Management
- Client & Stakeholder managementGovernance & Continuous improvement
Desirable Skills:
- Exposure to Oracle C2M, MDM, or other Oracle Utilities Cloud products
- Experience in utilities domain (Electricity, Water, Gas)
- Oracle CC&B
- SQL
- Cloud Computing
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: CGILocation(s): Mumbai
Keyskills: service delivery cloud oracle automation stakeholder management service management mdm ai cloud computing sql
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