Senior Service Delivery Manager
- Tech Mahindra
- 15 - 24 years
- Hyderabad
- 14 hours ago
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Job Description
Job Role : Senior Service Delivery Manager SAP ERP Support
Job Location : Bangalore / Mumbai / Pune / Hyderabad
Role Overview
We are seeking a highly experienced Senior Service Delivery Manager with a proven track record of managing large-scale teams (200+ members) and delivering SAP ERP support projects across multiple SAP modules. The role requires strong leadership, deep ERP expertise, and the ability to drive operational excellence in service delivery.
Key Responsibilities
- Team Leadership & Management
- Lead and manage a team of 200+ professionals across diverse geographies.
- Foster collaboration, mentorship, and performance excellence.
- Ensure effective resource allocation and workload balancing.
- Service Delivery Oversight
- Oversee end-to-end SAP ERP support operations across modules such as FI, CO, MM, SD, HR, and others.
- Ensure adherence to SLAs, KPIs, and compliance standards.
- Drive incident, problem, and change management processes.
- Client & Stakeholder Engagement
- Act as the primary point of contact for clients and senior stakeholders.
- Provide regular updates, performance reports, and strategic recommendations.
- Align ERP support services with evolving business needs.
- Project & Program Management
- Manage large-scale ERP support programs and transformation initiatives.
- Coordinate upgrades, enhancements, and migration projects (including SAP S/4HANA).
- Ensure timely delivery within budget and scope.
- Continuous Improvement
- Identify opportunities for process optimization and automation.
- Implement best practices in ERP support and service delivery.
- Drive innovation to enhance efficiency and reduce downtime.
Required Skills & Qualifications
- Experience
- 20+ years of overall IT experience, with at least 10+ years in SAP ERP service delivery.
- Proven ability to manage teams of 200+ members in complex ERP environments.
- Technical Expertise
- Strong knowledge of multiple SAP ERP modules (FI, CO, MM, SD, HR, etc.).
- Familiarity with SAP Basis, Solution Manager, and system monitoring tools.
- Leadership & Communication
- Exceptional stakeholder management and communication skills.
- Ability to lead diverse, cross-functional teams across global locations.
If you are interested and know someone looking out, kindly share CV at PG*******8@te*********a.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Hyderabad
Keyskills: SAP Service Delivery Management IT Service Delivery Delivery Management
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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