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Delivery Lead Senior Manager @ Accenture

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Accenture  Delivery Lead Senior Manager

Job Description

Skill required: Commercial Banking Operations - Core Banking

Designation: Delivery Lead Senior Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do
 We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.

What are we looking for
 Oversee and manage the commercial process for banking customers, ensuring adherence to regulatory guidelines and internal policies.
  • Develop and implement efficient processes and procedures for account opening, customer onboarding, and account maintenance, focusing on accuracy and compliance.
  • Stay updated on legal requirements and regulations related to probate and legal order processing, ensuring timely and accurate execution of these processes.
  • Collaborate with legal and compliance teams to ensure adherence to legal guidelines and requirements in probate and legal order processing activities.
  • Should have strong Interpersonal skills which is crucial to build trust with clients, provide excellent customer service, collaborating effectively with colleagues from other deal and foster a positive work environment.
  • Should have strong client relationship management which involves direct interaction with clients, maintaining strong and trusting relationships with clients and creating strategies to generate revenue through client relationshipsMonitor and analyze operational metrics to identify areas for improvement, streamline processes, and optimize efficiency.
  • Provide guidance and support to the retail banking operations team, including training, performance management, and career development.
  • Foster a customer-centric culture within the retail banking operations team, emphasizing high-quality service and timely issue resolution.
  • Should possess strong negotiation skills, including the ability to prepare for and conduct negotiations, understand and articulate the needs and interests of both parties, and work towards a mutually beneficial outcomeShould demonstrate strong conflict management skills, including the ability to identify and address disagreements, mediate disputes and facilitate a constructive dialogue between parties to reach a resolutionServe as a subject matter expert for processes under commercial banking operations and support to team members and other stakeholders.
  • Ensure proper documentation, record-keeping, and archiving of account-related information, probate cases, and legal order processing.
  • Liaise with internal stakeholders, such as legal, compliance, and risk management teams, to ensure alignment and compliance with regulatory requirements.
  • Stay updated on industry trends, best practices, and emerging technologies related to retail banking
    Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibilityThe individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectivesRequires involvement in setting strategic direction to establish near-term goals for area(s) of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersShould have latitude in decision-making and determination of objectives and approaches to critical assignmentsTheir decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibilityIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts
    QualificationAny Graduation

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Service Delivery
    Role: Service Delivery - Other
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Chennai

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    Keyskills:   compliance order processing risk management issue resolution customer service subject matter expert account opening account management service delivery onboarding client relationship agile performance management finance

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