Support Analyst with Unix/Linux
- Kiya.ai
- 3 - 8 years
- Mumbai
- 22 days ago
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Job Description
Dear Candidates
We are hiring for Support Analyst with Unix
Skills- Unix, Scripting, Experience in Capital Market or Investment Bank
Exp- 3+ years
Location- Mumbai
Direct Responsibilities
- Provide first class support to all users of the application system in a timely and efficient manner.
- Liaise with the developers to communicate issues raised by the business
- Communicating with the global team to resolve issues.
- Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
- Track issues effectively using ITIL approved methodology incidents, changes, requests and problems.
- The systems which team supports are classified as Tier 1 business critical which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
- Ability to work within tight deadlines
- Ability to work independently and as part of a team.
- Perform first level of investigation for incidents, provide solutions to known issues and be the contact point for end user.
- Monitoring alerts and coordinating with DEV team support team and users for further action.
- Receive, record, and understand issues, suggest improvements, route unknown issues to DEV and BA, work closely with DEV/BA team for the resolution of such unknown issues and then communicate the resolution to the requestor
- Ability and willingness to rotate in various shifts during weekdays and flexible with on call support requirement.
- Ability and willingness to work on weekends on demand basis as per the shift roster
- Good communication (written & verbal English) skills
- Nice to have function knowledge or ready to work on function issues.
Contributing Responsibilities
REPORTING SUPPORT
Produce reports from Service Now/infrastructure tools for performance statistic
PRODUCTION
Act as functional first line support and Perform first level of investigation for incidents and requests raised from user
SUPPORT
First line of support between end users and DEV team
MONITORING.
Monitoring daily production batches, alerts and notification, daily health check of system.
Interested candidates share resume on
si*********a@ki*a.ai with below details
Total Experience:
Relevant Experience in L2 support
Relevant Experience in Unix/Liunx & Oracle
Current CTC :
Expected CTC:
Official Notice Period:
Offer if any:
Current Location:
Preferred Location:
Pancard Number :
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Mumbai
Keyskills: Capital Market Investment Banking SQL Scripting Unix Linux Shell Scripting Application Support Production Support
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Kiya.ai
About us Website: http://www.kiya.ai Kiya.ai (Infrasoft Tech) is a leading #FinTech Digital Solutions provider for the Banking and Financial sector. &nbs...
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