Customer Support Associate, AbeBooks
- Amazon
- 1 - 6 years
- Hyderabad
- 15 days ago
- Email to a friend
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Job Description
The AbeBooks Customer Support Team operates with multiple sites across the globe, in five languages: English, German, Spanish, Italian and French. The Customer Support Associate acts as the primary interface between AbeBooks and external buyers and sellers, through email support. We support buyers during their pre and post-purchase experience and sellers through processing their customer orders and returns. The successful candi has an immediate, distinct impact on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, delight the customer in each interaction and contribute to a team environment. Provide prompt and efficient service to AbeBooks buyers and sellers by emailMeet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
Escalate internal and external issues when necessary through the appropriate channels.
Actively seek solutions to simplify processes and improve the customer experience A day in the life
Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
Experience in a technical support process for web enabled software products or services.
Strong prioritization and time management skills. About the team
AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers. 6+ months of SDS Resolution Specialist experience
Speak, write, and read fluently in English Experience working with changing priorities and schedules for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad
Keyskills: French SDS Time management Customer Support Associate Email support German Spanish Customer experience Technical support Recruitment
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