Service Delivery Manager
- Comviva Technology
- 6 - 10 years
- 20 days ago
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Job Description
Key Accountabilities
- Manage Technical Operations for the customer, including onsite team and centralized Tech Ops.
- Own all Tech Ops activities and ensure smooth service delivery.
- Collaborate with GCS and centralized Tech Ops teams on CVM-related actionable items.
- Provide consultation to customers, engineering, and support teams on technical requirements.
- Handle customer meetings and weekly governance sessions.
- Understand and scope new requirements for CVM products and CRs.
- Work with engineering teams for technical solutions, effort estimation, and planning.
- Collaborate with BD team for technical proposals for RFPs, non-RFPs, CRs, hardware upgrades, and migration/replacement projects.
- Create high-level project plans for RFPs, CRs, and applications.
- Define migration strategies, scope, and plans.
- Establish project deliverables, acceptance criteria, and exit criteria for projects.
Mandatory Skills
- Strong domain expertise in CVM, IN, SMS, USSD, IVR.
- Hardware and solution design knowledge.
- Proficiency in technologies such as Linux, Kafka, Postgres, Oracle, DevOps, EFK, Prometheus, Grafana.
- Ability to manage application and database security.
- Excellent stakeholder management and collaboration skills.
- Ability to work under pressure and manage multiple priorities.
- Educational Qualification: BE/MTech in CS/IT/E&E/E&C.
- Experience: 810 years in CVM space.
Desirable Skills
- Expertise in creating migration strategies and high-level project plans.
- Familiarity with governance framewsorks and customer engagement best practices.
- Fast learner with change orientation and high energy.
Note : Hiring is for Tunisia (International Office Location)
Regards,
Sweta Pandey
Apply on sw**********2@co****a.com
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Technical Operations (Tech Ops)Employement Type: Full timeContact Details:
Company: Comviva TechnologyLocation(s): Tunisia
Keyskills: Service Delivery Management Linux Technical Support Database Management
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Comviva Technology
Comviva is the global leader of mobility solutions catering to The Business of Tomorrows. The company is a subsidiary of Tech Mahindra and a part of the $21 billion Mahindra Group. Its extensive portfolio of solutions spans mobile finance, content, infotainment, customer value management, messaging,...
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