Business Analyst
- NTT DATA, Inc.
- 5 - 10 years
- Chennai
- 1 month ago
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Job Description
Role & responsibilities
- Strong understanding of Insurance domain processes (Life, Annuity, Health, or P&C preferred).
- Proven experience in BPO/Operations environment with a focus on insurance.
- Knowledge and practical application of quality methodologies (Lean, Six Sigma, ISO, COPC preferred).
- Strong analytical, problem-solving, and critical thinking skills.
- Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, SQL preferred).
- Strong documentation skills (BRD, FRD, Use Cases, Process Maps).
- Familiarity with automation tools (RPA), Gen AI, Agentic AI, workflow solutions, and transformation initiatives are desirable.
- Strong knowledge of system development methodology, project management and system architecture.
- Ability to identify and evaluate IT and business challenges from a broad perspective.
- Exceptional ability to translate between non-technical business users and technical IT resources.
- Excellent client service attitude and leadership capabilities.
- Exceptional organizational and time management skills.
- Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels.
Experience & Qualifications
- Graduate & Postgraduates with exposure to BPO & IT industry
- Overall 8 to 10 years of experience with at least 4 to 5 years in Business Analyst roles (within Insurance BPO operations preferred).
- Exposure to process transformation, digital initiatives, or automation projects in the insurance sector.
- Certification in Lean Six Sigma (Green Belt or higher) is highly desirable.
- Experience working with global stakeholders across geographies is a plus.
- Willing to work in AR shifts (Monday to Friday 5:30pm to 3:30am)
Interested whatsapp @9498364***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Healthcare & Life SciencesRole Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Chennai+ View Contact
Keyskills: BPO Business Analysis Lean Six Sigma RPA Brd Annuity To-Be Life Healthcare transformation As-Is
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₹ 4-8 Lacs P.A
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