Application Tech Support Practitioner @ Accenture

Job Description

 Project Role :Application Tech Support PractitionerProject Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must have skills :Unified Communication and Collaboration OperationsGood to have skills :NAMinimum2 year(s) of experience is requiredEducational Qualification :15 years full time education
Project Role:SW/Application Tech Support PractitionerProject Role Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills:

Unified Communication and Collaboration OperationsGood to Have Skills:

Unified Communication and Collaboration ImplementationJob Requirements:Key Responsibilities:1 to 2years of experience in Technical Production Minimum 1-year experience in handling Audio / Video devices to manage event productionExcellent communication skills, with neutral accent Excellent written communication skills with email etiquettes Fundamental Technical know-how on system trouble shooting Ready to learn new technologies
Technical Experience:Should be able coordinate and supervise all aspects of a production of event, from the creative to the administrativeShould be able to oversee and take care all elements of pre-production, production, and post-production workTechnologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group Technologist to respond to the Customer quires predominantly through Voice Interaction and through email, chat
Professional Attributes:Excellent verbal and written communication skillsCustomer handling skills and good interpersonal skills Ability to take complete ownership of the tasks High level of initiative and innovative ideasPositive Attitude towards workAbility to work as TeamWork independently with minimal assistance
Educational Qualification:Any GraduationAdditional Info:Good to have Video Conferencing infrastructure knowledge/experience
 Qualification 15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   production unified communications cucm voip sip cisco unified communications ucce customer service video editing networking cisco voip cisco ip telephony ipt voice gateways cisco call manager mgcp ip telephony avaya h323 video conferencing