Employee Success ER People Specialist
- Salesforce
- 3 - 8 years
- Hyderabad
- 19 days ago
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Job Description
Job Responsibilities:
- Provide expert guidance to employees and managers on company ER policies and procedures, actively promoting the company s vision, values and cultures.
- Recommend effective and timely solutions for workplace and employee relation related concerns.
- Recognize and escalate complex or high-risk employee relations issues to Team Lead or ER COE for further review and handling.
- Provide informal coaching advice for performance improvement/performance management queries.
- Partner with ES Business Partners to address employee inquiries by accurately interpreting ER policies and ensuring consistent application of practices.
- Maintain meticulous, timely, and compliant documentation of all activities to guarantee high-quality employee records and accurate ES metrics.
- Collect and compile employee relations data, such as case statistics, trends, and outcomes, to support reporting and identify potential areas for improvement.
- Perform a timely and compliant probation management as per each country nuances.
- Support the ER team in conducting workplace investigations by providing the necessary informations as requested and liaise with legal team when required.
- Collaborate effectively with other Centers of Excellence, including Employee Relations, Rewards, and Talent Development, to ensure seamless support for any ER Cases.
- Ensure strict compliance across all employment management processes by strategically integrating local, regional, and global policy requirements.
- Exercise sound, independent and fair judgment within established policies and practices to resolve issues effectively.
- Proactively recommend and implement appropriate actions to address employee concerns and mitigate potential risks.
- Identify opportunities to streamline employee relations processes and contribute to the development of best practices.
- Serve as a primary point of contact for front-line support, focusing on the prevention, resolution, and appropriate referral of ER related questions and concerns.
- Develop and implement efficient internal team procedures, continuously identifying and driving opportunities for process improvement.
- Apply strong analytical skills and expertise to make well-reasoned decisions within broadly defined policies and practices.
- Consult and establish strong, collaborative relationships with operational management at all levels and fellow Employee Success team members.
Qualifications
- A minimum of 3 years of experience in human resources, preferably within a fast-paced, high-growth technology company.
- Prior experience as people operations or shared service functions
- Prior experience as HR generalist or ER specialist is an added advantage
- Experience in stakeholder management especially senior leadership level
- Experience with case management systems and Workday is preferred
- Experience applying or implementing company policies and procedures
- Has interest in AI and human/agent collaboration
- Ability to manage high volume of employees cases
- Strong conflict resolution and problem-solving skills
- Ability to work in a diverse work environment with ambiguity and multiple priorities
- Ability to work effectively independently and in a team environment
- Strong professional verbal and written communication
Job Classification
Industry: InternetFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR AnalystEmployement Type: Full timeContact Details:
Company: SalesforceLocation(s): Hyderabad+ View Contact
Keyskills: Performance management Conflict resolution Management systems Process improvement Customer support Stakeholder management Performance improvement CRM Salesforce Employee relations
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