Collection - Specialist
- Krazybee Services
- 40 Positions
- Bengaluru
- 17 days ago
- Email to a friend
- Report this job
Job Description
Job Responsibilities
1. Customer Follow-up (Calling Desk)
Make outbound calls to customers for overdue EMI reminders.
Follow up on bucket-wise delinquent accounts (030, 3060, 6090 days).
Take PTP (Promise-to-Pay) commitments and ensure follow-through.
2. Customer Support & Issue Handling
Handle inbound customer queries related to loan accounts, EMI dates, penalties, and charges.
Provide solutions for issues like auto-debit failure, NACH updates, or loan statements.
Assist customers in raising service requests.
3. Payment Assistance
Guide customers on how to make payments through online platforms, UPI, bank transfer, or NBFC payment links.
Send payment reminders, receipts, and confirmation updates.
4. Account Monitoring
Track overdue accounts daily.
Analyze reasons for non-payment and classify customers (willing, unable, skip, dispute).
5. Negotiation & Settlement
Negotiate repayment plans or short settlement offers as per company guidelines.
Encourage customers to regularize their loans to avoid penalties.
6. Documentation & Reporting (MIS Work)
Maintain accurate call logs, follow-up notes, and PTP records in CRM.
Prepare daily, weekly, and monthly collection reports.
Update system records after each customer interaction.
7. Compliance & Soft Skills
Follow RBI Fair Practice Codeno abusive language or harassment.
Maintain professionalism and empathy while dealing with customers.
8. Coordination with Internal Teams
Coordinate with field collection executives for hard cases.
Work with credit, operations, and legal teams for escalations or disputes.
9. Target Achievement
Meet monthly collection targets assigned by the manager.
Help reduce DPD (Days Past Due) and NPA.
Interview location :3rd Floor, Mereside Heights, 1st Main Rd, Sakshi Nagar, Pai Layout, Mahadevapura, Bengaluru, Karnataka 560016
Contact person: Hasrat - hidden_mobile( ping me here )
Data Utilization Disclaimer:
By responding to this email, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law.
Employement Category:
Employement Type: Full timeIndustry: FinTechRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Collection - SpecialistContact Details:
Company: Krazybee ServicesLocation(s): Bengaluru
Keyskills: recovery collections customer support debt recovery telecalling domestic calling voice process
Similar positions
Krazybee Services
Krazybee is India’s largest fintech lending platform with a current monthly disbursement of over ?1600 Crores. It has 50 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers. It offers various financial services digitally including but not limited to Personal Loans,...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in