Openings For Team Lead - International Voice Process - Chennai @ Hexaware Technologies

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Openings For Team Lead - International Voice Process - Chennai

Hexaware Technologies
5 - 9 years
Chennai
3 months ago
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Job Description

Should have minimum 4+ years of experience in BPO.
International Voice experience is mandate.
Should have been designated as a Team Lead for at least 2 years on papers.
Should be able to calculate Attrition, Shrinkage, AHT.
Should be aware of NPS, Repeat & Churn.
Should be aware of Occupancy and Utilization formulas.
Candidate should have good communication.
Location: Preferred Chennai based candidates.

Shifts timings

Complete night shift

Week Off

5 Days working, 2 days weekoff

Interested candidates reach out to:

Email: Pa********9@he*****e.com , Contact: 9626261***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Chennai

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Keyskills: Shrinkage CSAT Aht Attrition Productivity Service Level Utilization KPI Rostering Occupancy SLA KRA

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...

Openings For Team Lead - International Voice Process - Chennai @ Hexaware Technologies

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