Service Coordinator-Chennai
- Asian Paints
- 1 Positions
- Chennai
- 1 month ago
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Job Description
The Service coordinator is an Executive level-I in the Asian Paints Ess Ess Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.
To handle customer complaints and ensure resolution;
Guiding Technicians for non-solvable complaints on their own.
Visiting consumers site along with Technicians on random basis to understand their ways of working.
Quality of complaint closure
Extensive travel of 16-20 days in a month
Managing Set of Technicians
Market Visit - Dealer Visit and Consumer Site visit
Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement Shop Meets as per sales team requests in various towns of the division.
Product Panel display - at distribution/dealer/sub-dealers counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA
Training to SO newly inducted
Accompanying Sos in business meetings, whenever required
He may be allotted any additional responsibility necessitated at the unit
Job is transferable from one division to another division, as per companys requirement.
Employement Category:
Employement Type: Full timeIndustry: Furnishings / Sanitaryware / ElectricalsRole Category: Service / Installation / RepairFunctional Area: Not SpecifiedRole/Responsibilies: Service Coordinator-ChennaiContact Details:
Company: Asian Paints LimitedLocation(s): Chennai
Keyskills: customer service service cordinator
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