BHR - International @ Teleperformance (TP)

We are looking for a highly skilled and experienced professional to join our team in the CRM/ IT Enabled Services/BPO industry. The ideal candidate will have a strong background in customer experience management and excellent communication skills.

• Manage and resolve customer complaints professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to improve overall customer experience.
• Analyze customer feedback to identify areas for improvement.
• Develop and implement process improvements to increase efficiency.
• Work effectively in a fast-paced environment to meet deadlines.

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication and problem-solving skills.
• Ability to work in a team environment and adapt to changes.
• Strong analytical and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to learn and adapt to new processes and technologies.
• Experience working in a BPO or call center environment.