Grievance Redressal Executive
- Fastsurance
- 1 Positions
- Noida, Gurugram
- 4 months ago
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Job Description
- Coordinate across all departments to ensure optimal support for customers and beneficiaries.
- Register and track customer grievance cases accurately in the system.
- Handle and resolve customer grievances related to claims efficiently and with professionalism.
- Conduct regular follow-ups with customers regarding their registered cases and ensure timely resolutions.
- Maintain detailed records of grievances, resolutions, and escalations for reporting and analysis.
- Organize and manage relevant information and documentation from customers to support their cases.
- Collaborate with internal experts to develop solutions for customer complaints and queries.
- Excellent communication and interpersonal skills, with the ability to empathize with customers.
- Strong organizational abilities and keen attention to detail in managing claims.
- Proven ability to effectively handle and resolve customer complaints.
- Experience in customer service, claims processing, or a related field within the insurance sector is preferred.
- Ability to work collaboratively with various departments and experts to ensure customer satisfaction.
Responsibilities:
Requirements:
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Grievance Redressal ExecutiveContact Details:
Company: FastsuranceLocation(s): Noida, Gurugram+ View Contact
Keyskills: claims health insurance sales claims processing
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₹ 2 to 7 Yr
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