Real Time Senior Analyst
- eClerx
- 1 - 6 years
- Mumbai
- 4 months ago
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Job Description
Role & responsibilities
The Real Time Senior Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
Main Responsibilities:
- Manage the callChat volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
- Produce daily, biweekly and monthly internal reports
- Assist with projects and other duties as requested or assigned
Skills and Qualifications:
- Must have Microsoft Excel skills
- Ability to create reports in Excel and forecast results
- Attention to detail and high level of accuracy
- Ability to multi-task, focus and complete reports for extended periods of time
- Previous call center experience required
- Previous Work Force Management experience required
Shifts-Rotational shifts and week offs
5 Days working 2 days off
Interested candidate can reach at ru**************C@ec***x.com
Contact -7678009***
Note -Immediate joiner preferred .
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: eClerxLocation(s): Mumbai
Keyskills: Real Time Analysis RTA Rostering Scheduler Workforce RTM Scheduling Forecasting Schedule Planning Workforce Management Capacity Planning Shift Management Schedule WFM
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