Real Time Senior Analyst @ eClerx

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Real Time Senior Analyst

eClerx
1 - 6 years
Mumbai
2 months ago
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Job Description

Role & responsibilities

The Real Time Senior Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

Main Responsibilities:

Manage the callChat volume, daily attendance and program break schedules
Assist with creation if metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
Produce daily, biweekly and monthly internal reports
Assist with projects and other duties as requested or assigned

Skills and Qualifications:

Must have Microsoft Excel skills
Ability to create reports in Excel and forecast results
Attention to detail and high level of accuracy
Ability to multi-task, focus and complete reports for extended periods of time
Previous call center experience required
Previous Work Force Management experience required

Shifts-Rotational shifts and week offs

5 Days working 2 days off

Interested candidate can reach at ru**************C@ec***x.com

Contact -7678009***

Note -Immediate joiner preferred .

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: eClerx
Location(s): Mumbai

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Keyskills: Real Time Analysis RTA Rostering Scheduler Workforce RTM Scheduling Forecasting Schedule Planning Workforce Management Capacity Planning Shift Management Schedule WFM

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₹ 1-4.5 Lacs P.A

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Preferred City (* max. 2 w/comma)

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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eClerx

Real Time Senior Analyst @ eClerx

Home > Operations Support