VBA Automation Analyst
- Concentrix
- 4 - 7 years
- Bengaluru
- 13 days ago
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Job Description
Job Description Automation Analyst -Workflow Mgmt.
Location Bangalore, India
Experience 3-5 Years
Concentrix, an American business services company specializing in customer engagement and business performance. Concentrix is headquartered in Fremont, California. Concentrix provides services within 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.
Key Responsibilities:
- Design, analyze, implement and monitor company-wide workforce planning and headcount tracking/management initiatives to accurately track and forecast evolving workforce needs
- Work with leadership to ensure appropriate usage of time tracking systems to improve data accuracy
- Finds opportunities to automate / streamline reports, and redesign reports to include these efficiencies
- To setup the database structure for reporting
- Maintain tables and purge data as and when required
- Periodic review of the database structures.
- Updated and setup new tables as and when the source or output data items change.
- Excellent analytical and Workforce Management ability.
- Work with WFM Leadership to identify KPIs and business drivers for each line of business, to highlight trends and underlying causes of variance.
- Effective analysis is only possible with good data - be a champion of data accessibility, accuracy and quality by partnering with other groups like Operations, HR and Sales.
- Serve as a subject matter expert for WFM metrics and data sources
- Using applied and behavioral analytics, build appropriate models to analyze performance trends, understand the root causes and/or drivers, and generate actionable insights
- Serve as a subject matter expert for WFM metrics and data sources.
- Ensure data integrity through the development and use of system controls
- Responsible for all the report automation as per customer request.
Desired Skills/Requirement
- Graduate with overall 5+ years of Contact Center experience and good communication skill.
- 3+ years Workforce Management (Optional) and at least 3 year with core reporting experience.
- Expertise in managing large data sets.
- Understanding of associated tools and systems like CMS, EXCEL and preferably WFM Tools like IEX.
- Experience in report automation using (VBA), SQL, MS Access.
- Periodic review of database structures.
- Technical Consultant and primarily be involved in the implementation phase of the project where he/she will responsible for the configuration, integration testing, and supporting User Acceptance testing of the customer.
- Ability to balance attention to detail with expeditious execution in a fast-paced environment.
- Expertise in SQL programming.
- An eye for design, with the ability to tell a clear story and make the complex simple.
Working Hours North America working hours.
Qualification: Any Graduate
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Bengaluru
Keyskills: VBA Vba Coding Excel Macros
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