TS Tax and Financial Services professionals @ ADP

Oversee the daily activities of the Total Source operations within Hyderabad Monitors various standards including internal tNPS, Client Engagement, AHT, productivity, and ensures targets and service level agreements are achieved Responsible for taking a lead in escalations and getting on calls with clients whenever required Should manage a span of control of 60+ associates & work with Front line leaders to run smooth operations Supervise team and provides direction, feedback and assistance whenever needed Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements & manage the execution Drives strong Employee Engagement and ensures grievances from teams are addressed Translate the Total Source Business strategy for Payroll teams into actionable goals and aligns these functional goals to impact key financial drivers and metrics Develops talent for the benefit of ADP and his/her own organization Identifies clients business challenges and the markets they serve and seeks client feedback to make informed business decisions Build strong partnerships with the US partners to ensure transparent, clear and regular communication and deliver results as expected

Skills & Competencies Should have been in the leader of leader role for at least 3 years and should have experience in managing front line leaders and expanded span of control 50+ associates Should have excellent communication (written and verbal) and interpersonal skills with a proven record of strong stakeholder engagement Should have experience in identifying process improvements and apply Lean methodology to drive process enhancements Should have a proven track record of strong governance in delivering business results Should have strong analytical skills with ability to use data to drive efficiencies and make decisions Should be a self-driven individual with a proven track record of strong engagement in the organization Domain expertise on Payroll or Tax will be an added advantage Should be adept in stakeholder management, handling escalations & working with US counterparts to drive business results