Transportation Representative, ATS Relay Ops
- Amazon
- 0 - 4 years
- Warangal
- 3 days ago
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Job Description
for L2 associates OverviewThe L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partnersyou ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candi should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candi should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) Effectively manage sensitive cases by reporting up the escalation matrix for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Warangal+ View Contact
Keyskills: Time management Process improvement Representative Customer experience Research Management Troubleshooting Business Executive Logistics Recruitment
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