ADT Demands -Voice and Chat Process @ Capgemini

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ADT Demands -Voice and Chat Process

Capgemini
0 - 2 years
Kolkata
18 days ago
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Job Description

Role & responsibilities

Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.
Prior digital/call center experience preferred.
Familiarity with Microsoft Office applications.
Must possess excellent written and oral communication, listening, and comprehension skills.
Typing Speed 30 WPM with 94% accuracy
Must possess effective time management and organizational skills.
Stellar customer service skills and the ability to de-escalate customer frustration.
Superior problem-solving skills and the ability to work independently and objectively.
Dedication to the customer experience with the ability to build and maintain strong relationships.
Team oriented and self-motivated.

Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Contract

Contact Details:

Company: Capgemini
Location(s): Kolkata

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Keyskills: Chat Support Voice Process International Voice International Chat Process International BPO US Process

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₹ 1-2 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 5...

ADT Demands -Voice and Chat Process @ Capgemini

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