Desktop Support Engineer
- Dataflow
- 1 - 3 years
- Noida, Gurugram
- 3 months ago
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Job Description
Role & responsibilities
Be the First Point of Contact: Act as the primary resource for technical assistance and
support. Field incoming requests from end-users via our ticketing system, email, phone,
and in-person
- Troubleshoot and Resolve: Diagnose and resolve technical hardware and software
issues for our users, including problems with laptops, desktops, printers, mobile devices,
and core applications.
- User Account Management: Assist with fundamental Google Workspaces, Cloud
Services tasks, such as password resets, unlocking accounts, and managing user group
memberships.
- New Employee Onboarding: Prepare and configure new hire equipment (laptops,
monitors, etc.) and provide a friendly IT orientation to ensure new team members have a
smooth start.
- Documentation: Create and update easy-to-understand support guides and articles for
our internal knowledge base, helping both users and your IT colleagues.
- Asset Management: Assist in tracking and managing IT hardware inventory, ensuring all
company assets are accounted for.
- Escalate When Needed: Recognize and escalate complex or unresolved issues to
senior IT team members (Tier 2/3 support) while providing clear and concise notes about
the issue.
Interested candidates can share resume on- ka*********r@da**********p.com
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Engineering - Hardware & NetworksRole Category: Hardware and Networks - OtherRole: Hardware and Networks - OtherEmployement Type: Full timeContact Details:
Company: DataflowLocation(s): Noida, Gurugram
Keyskills: Desktop Support Troubleshooting LAN Configuration
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