Site Reliability Engineering
- Optum
- 9 - 14 years
- Bengaluru
- 2 months ago
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Job Description
The Senior Site Reliability Engineer plays a significant role in implementing and maintaining highly available and scalable systems. This engineer will drive the seamless performance of consumer facing applications and their backends across a matrixed organization. This role will also collaborate with cross-functional teams to detect and communicate performance opportunities, develop service level indicators, participate in war rooms and establish error trending review process.
Youll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Reduce UI and customer abrasion errors on Consumer Experience OptumRx sites
- Improving Net Promoter Score
- Improve service uptime and resiliency
- Enhance metrics reporting and clarity on service health and customer expectations
- Monitoring, troubleshooting, detecting anomalies and resolve performance issues
- Reviewing trends and page performances and provide solutions to bottlenecks
- Looking for alerting patterns, setting Service Level Indicators and Service Level Objectives with the dev team, participate in war rooms, enhance observability
- Proactive issue handling, alert threshold improvements, Adjusted Down Time Metric reduction, Raw Error Rate reduction, error trending review process
Required Qualifications:
- 3+ years of experience in Site Reliability Engineering or related work (systems engineer or software engineer)
- 3+ years of monitoring tool experience (Dynatrace, Splunk, Glassbox, Azure App Insight, DataDog)
- 3+ years of analyzing, interpreting, and communicating impactful insights
- 2+ years of working with cloud architecture (Azure)
- 3+ years of troubleshooting complex application issues
- 3+ years of participating and leading multi-application war rooms
Preferred Qualifications:
- Good understanding of networking concepts (e.g. routing, firewalls, proxies) and technologies (e.g. HTTP, TLS, Nginx)
- Ability to troubleshoot infrastructure issues on Cloud platforms
- Automation of manual data collection and Excel report generation.
- Ability to present to multiple grade levels with understanding for each level
- Excellent at debugging complex systems
- Loves puzzles
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: Hardware and Networks - OtherRole: Hardware and Networks - OtherEmployement Type: Full timeContact Details:
Company: OptumLocation(s): Bengaluru
Keyskills: Site Reliability Engineering Dynatrace routing Azure Sre Azure App Insight firewalls proxies Glassbox Splunk Datadog
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