Application Tech Support Practitioner @ Accenture

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Application Tech Support Practitioner

Accenture
1 - 6 years
Mumbai
3 months ago
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Job Description

Project Role :Application Tech Support PractitionerProject Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must have skills :Unified Communication and Collaboration OperationsGood to have skills :NAMinimum2 year(s) of experience is requiredEducational Qualification :15 years full time education
Project Role:SW/Application Tech Support PractitionerProject Role Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills:

Unified Communication and Collaboration OperationsGood to Have Skills:

Unified Communication and Collaboration ImplementationJob Requirements:Key Responsibilities:1 to 2years of experience in Technical Production Minimum 1-year experience in handling Audio / Video devices to manage event productionExcellent communication skills, with neutral accent Excellent written communication skills with email etiquettes Fundamental Technical know-how on system trouble shooting Ready to learn new technologies
Technical Experience:Should be able coordinate and supervise all aspects of a production of event, from the creative to the administrativeShould be able to oversee and take care all elements of pre-production, production, and post-production workTechnologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group Technologist to respond to the Customer quires predominantly through Voice Interaction and through email, chat
Professional Attributes:Excellent verbal and written communication skillsCustomer handling skills and good interpersonal skills Ability to take complete ownership of the tasks High level of initiative and innovative ideasPositive Attitude towards workAbility to work as TeamWork independently with minimal assistance
Educational Qualification:Any GraduationAdditional Info:Good to have Video Conferencing infrastructure knowledge/experience
Qualification 15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Mumbai

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Keyskills: production unified communications cucm voip sip cisco unified communications ucce customer service video editing networking cisco voip cisco ip telephony ipt voice gateways cisco call manager mgcp ip telephony avaya h323 video conferencing

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Accenture

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborat...

Application Tech Support Practitioner @ Accenture

Home > Customer Success