Sr Associate : Chat Support : 23k : Grads And Ug : Apply : Call Now
- Leading ITES Company
- 1 - 5 years
- Bengaluru
- 3 months ago
- Email to a friend
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Job Description
Hi We are looking forward to hire Customer/Technical Support Associates in Chat Support
Please go through the JD and Apply. We shall call back the relevant profiles.
Key Highlights :
> Freshers/Exp Both Can Apply
> Salary Range (CTC) : 3.6 LPA MAX
> Excellent Communication Skills Required
Responsibilities:
- Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
- Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
- Problem-Solving: Identifying the root cause of problems and implementing solutions.
- Documentation: Keeping records of customer interactions, issues, and solutions.
- Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
- Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
- Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
- Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
- Teamwork: Collaborating with other support team members and internal departments.
- Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.
Skills:
- Technical Skills: Proficiency in computer systems, software, and hardware.
- Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
- Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
- Communication Skills: Clear and concise communication, both written and verbal.
- Technical Documentation: Ability to create and maintain technical documentation.
- Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
- Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
- Analytical Skills: Ability to analyze technical problems and identify root causes.
- Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Leading ITES CompanyLocation(s): Bengaluru
Keyskills: Wipro Tech Mahindra Concentrix International BPO Amazon Dell TCS Iqor Vcare Aegis Majorel NTT BT CSC Encore IBM WNS Capgemini Hinduja Arvato Cognizant Sapient Mphasis Genpact Accenture Personiv Barclays Vcustomer Ienergizer DXC HCL Vodafone HGS IGT EXL Teleperformance
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