Required Skills: Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA
Education: BE, BTech, Dip (Computer Science and Engineering) or Electronics and Communication

Keyskills: problem management it service desk technical support incident management itil project management operations management team management change management service desk servicenow itsm service delivery desktop support service delivery management
CMS IT SERVICES PRIVATE LIMITED Company Profile: CMS IT Services (a Blackstone Portfolio Company) provides high quality, end-to-end IT infrastructure solutions to cost-effectively manage IT operations efficiently. With extensive experience in managing complex IT implementation projects and integ...